Refund Policy

In short: we usually refund in crystals, straight to your account. Money goes back to your card when the law requires it, when you were charged by mistake, and in the cases below.

A reading or a report that did not work

If a personal reading, a follow-up question or a birth chart report cannot be made, its crystals come back to your account automatically. You see the refund in your crystal history.

A reading you are not happy with

Write to us within 14 days and tell us which reading it was. We give its crystals back to your account as a credit. Tarot and astrology are for reflection, so we cannot refund because a reading did not come true.

A wrong birth time or place

If a report was made with a wrong date, time or city of birth, write to us within 14 days. We give its crystals back so you can order it again with the right details.

Money back

We refund the payment to your original payment method when:

• you were charged twice, or charged for something you did not order;
• you bought a pack of crystals in the last 14 days and none of its crystals were spent;
• a yearly plan renewed in the last 14 days and none of the crystals it added were spent;
• the law where you live gives you a right to a refund.

Money refunds take 5 to 10 business days to show on your statement. The crystals the payment added are taken out of your account.

Plans

You can cancel a plan at any time in your account, under "Manage billing". It then runs until the end of the period you paid for and your crystals stay. Apart from the cases above, we do not refund the part of a period already started.

How to ask

Write to contact@crystalmoonlight.com from the email address of your account, with the date of the reading, report or payment. We answer within 5 business days.

Please write to us before you dispute a payment with your bank: a dispute takes the payment's crystals back and can close the account, and we can usually solve the problem faster.

Your legal rights as a consumer are not affected by this policy.